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FAQ

Email replies may take 3- 5 business days because I sometimes get a lot of emails and I work a day joy during the weekdays. Thank you for understanding and please refer to the frequently asked questions for some answers to general questions.

  • Where can I purchase your products?
    Plushies made by Mochi Studios are currently available on the Mochi Studios Etsy Shop.
  • Do you accept custom order requests?
    I do accept custom order requests but at the moment, I am unable to accept large requests such as Giant Plush requests. The turn around time for custom order requests is around 3-4 weeks.
  • Do you ship internationally?
    Yes! In the Etsy shop, I estimate international shipping and I will refund you part of the shipping cost if the estimated shipping costs more than the actual shipping cost. First class International shipping usually takes between 2-4 weeks.
  • Do you do wholesale?
    No, not at the moment. I don’t have enough inventory to offer plushies for wholesale at the moment.

If you have any questions, please feel free to contact me using the contact form above.

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